Last updated: September 23, 2026
These terms apply to the text messages Modellus AI LLC sends from +1 (305) 938-9541 to the contacts of loan files managed on the Modellus platform, when the loan officer handling the loan has added them to the file and approved texting them.
Every text message is sent by Modellus AI LLC (https://modellus.ai) from +1 (305) 938-9541. Every message begins with “Modellus:” and ends with “Reply STOP to opt out.” The name of your loan officer may appear inside the message so you know who is working on your file — for example: “Modellus: Hi Ana, your loan officer Jane Doe needs your most recent W-2. Upload it here: [link]. Reply STOP to opt out.” — but the sender is always Modellus.
Emails are different: an email about your loan may come from your loan officer’s own name and mailbox. These terms cover text messages only.
Modellus sends text messages about a loan to the contacts of that loan file — borrowers and co-borrowers, and the other parties to the transaction (real estate agents, title and escrow companies, insurance agents, HOAs, appraisers, attorneys, and others) — when the loan officer handling the loan has added them to the file and approved texting them. The loan officer is responsible for having permission to text each contact they approve.
Only messages about the loan file you are a contact on: documents, conditions, status, and reminders. Nothing is marketing, and we never send promotional offers by text.
Permission to text a contact is given in one of these ways, and we keep a record of when and how it was given:
Whichever way permission was given, you can reply STOP at any time and we will never text you again unless you reply START.
Consent to receive text messages is not a condition of any purchase and is not required to apply for or obtain a loan.
Message frequency varies with the activity on your loan — typically a few messages per week while your file is open, and none once it closes.
Message and data rates may apply. Modellus does not charge you for these messages; your mobile carrier’s standard rates do apply.
Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message and we stop immediately. You will get one confirmation message and nothing after that — no one, not even your loan officer, can turn texts back on for you; only you can, by replying START. You can also tap “Turn off texts” in your borrower portal. Opting out of texts does not affect your loan or the emails you receive.
To start again, reply START or YES.
Reply HELP or INFO to any message, or write to support@modellus.ai. For help with your loan itself, you can also contact your loan officer directly.
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and may be affected by carrier filtering, coverage, and your device.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your phone number is shared only with the telecommunications providers required to deliver the message. See our Privacy Policy for the rest.
AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and most other U.S. carriers.
Modellus AI LLC
808 Brickell Key Dr, Miami, FL 33131
support@modellus.ai
